Shipping valuable items internationally involves inherent risks. LoongBuy offers optional insurance plans to safeguard your purchases. This ultimate guide explains how to activate coverage, what is protected, and how to file a claim for lost or damaged parcels.
1. Available Insurance Plans & Activation
LoongBuy provides flexible insurance tiers at checkout to match your shipment's value and your risk tolerance.
- Basic Cover:
- Comprehensive Cover:
How to Activate:insurance optionInsurance cannot be added after order submission.
2. What Is Covered?
The Comprehensive Plan typically covers:
| Coverage Type | Description |
|---|---|
| Complete Loss | Parcel is not delivered and is confirmed lost by the carrier. |
| Physical Damage | Visible damage to items and/or packaging during transit (e.g., breakage, crushing). |
| Pilferage | Obvious theft of contents where packaging shows signs of tampering. |
Important Exclusions:
3. How to File a Compensation Claim
If your insured parcel is lost or arrives damaged, follow these steps promptly:
- Document the Issue:
- Contact LoongBuy Support:
- Submit Evidence:
- Photos/video of damage and packaging.
- Carrier's tracking information and status.
- Any written confirmation from the carrier regarding loss or damage (if available).
- Claim Review:
- Compensation:
- Contact LoongBuy Support:
Claim Deadline:14 calendar days
Key Takeaways
LoongBuy's shipping insurance offers peace of mind. Always select and pay for insurance at checkout if your items are valuable, carefully document your parcel's condition upon arrival, and file any claims immediately with thorough evidence to ensure a smooth resolution.